General Terms and Conditions
General Terms and Conditions for the tinydomo Direct Shop (www.tinydomo.com)
1. General
1.1 For the business relationship between us (“tinydomo”), that is
tinydomo – a brand of Hybristar Deutschland GmbH, Kirchstraße 23, 03172 Guben, Germany
and you as the purchaser and customer of our tinydomo Consumer Direct Shop for residential, commercial and leisure buildings as well as wellness products such as barrel saunas on the website www.tinydomo.com (tinydomo Consumer Direct Shop), the following General Terms and Conditions shall apply in the version valid at the time of the order
1.2 The tinydomo Consumer Direct Shop is only intended for consumers within the meaning of § 13 of the German Civil Code (BGB) of the Federal Republic of Germany (FRG) who wish to order tinydomo products. In order to place an order, you must be at least 18 years old, be reachable by telephone and have a valid e-mail address.
1.3 By placing an order you accept these General Terms and Conditions as binding for the order placed by you. tinydomo reserves the right to change these General Terms and Conditions at any time without prior notice with effect for the future.
2. Product presentation, delivery and performance time
2.1 tinydomo reserves the right to remove or replace the products presented in the tinydomo Consumer Direct Shop with other products at any time without prior notice.
2.2 tinydomo further reserves the right to sell the products presented in the tinydomo Consumer Direct Shop only in limited quantities.
2.3 The information about the delivery time is to be understood as estimated information. As the residential, commercial and leisure buildings on offer are generally ordered goods which are produced according to customer specifications, the delivery time for such products is generally 3 – 4 months from receipt of the contractually agreed down payment of 30% of the purchase price. Unless otherwise agreed, delivery shall be made after manufacture of the ordered product and full payment of the purchase price by shipment ex works to the address specified by you. tinydomo will inform you about the completion of the product.
2.4 Immediately available goods, e.g. trade fair returns to be sold, exhibition houses etc. as well as wellness products such as barrel saunas must be paid for in full immediately after purchase. Unless otherwise agreed, delivery will be commissioned within 7 calendar days of receipt of payment in full to the address you have provided.
2.5 All effects for which we are not responsible (force majeure), e.g. force majeure, export and import bans, seizure and confiscation, war events, transport difficulties, strikes and lockouts, shortages of raw materials and energy, machine breakdowns, pandemics, etc., including at our suppliers, as well as incorrect or late delivery by our suppliers or sub-suppliers, shall release us from the obligation to deliver for the duration of the hindrance or its after-effects.
The events mentioned in paragraph 1 entitle us to postpone the fulfillment of assumed obligations appropriately or to withdraw from the contract in whole or in part at our discretion. Claims of the customer for damages or subsequent delivery are excluded.
The customer shall be entitled to withdraw from the contract if a temporary disruption to the delivery options cannot be rectified within a period of 6 months after the disruption occurs and the customer has previously given us due notice of default in writing. The customer’s declaration of withdrawal must be made in writing. Claims of the customer for damages are excluded.
3. Conclusion of contract
3.1 The products presented in our tinydomo Consumer Direct Shop represent a non-binding invitation to you to order the products presented. The product presentation is therefore not an offer in the legal sense.
3.2 Your order constitutes an offer to tinydomo to conclude a contract. If you place an order with tinydomo, tinydomo will send you an e-mail confirming the receipt of your order by tinydomo and listing its details (order confirmation). tinydomo is not obliged to accept your order.
3.3 The order confirmation does not constitute an acceptance of your offer, but is only intended to inform you that tinydomo has received your order. A contract between you and tinydomo shall only be concluded when tinydomo confirms the order to you by means of a second e-mail (order confirmation).
4. Prices
4.1 All prices quoted in the tinydomo Consumer Direct Shop are in Euro (€) including the legally applicable value added tax (VAT) and plus any delivery costs that may be incurred, which may vary depending on the shipping method and/or destination country.
4.2 When the prices in the tinydomo Consumer Direct Shop are updated, the previously stated prices lose their validity.
4.3 Any increases in customs duties, taxes, freight charges and other charges levied on the goods at the time of delivery shall be deemed to have been agreed.
5. Payment methods
5.1 We accept the “payment methods” specified in our tinydomo Consumer Direct Shop, in particular payment by online payment system. If you cancel your order with legal effect, the refund will be made by the payment method selected when the order was placed.
5.2 By making your payment via an online payment system, you will be redirected to a hosted payment page to enable secure processing and, if necessary, account creation with the provider of the online payment system. By doing so, you agree to the general terms and conditions of the respective provider.
5.3 Your order will only be processed by tinydomo after a successful payment authorization.
6. Warranty
6.1 Purchase contract. If the product has obvious material or manufacturing defects upon delivery, including transport damage, you should immediately complain to tinydomo about the defect. If you fail to make this complaint, this will have no consequences for your statutory warranty claims under the purchase contract.
For all defects of the product occurring during the statutory warranty period, you are entitled to the statutory warranty claims, i.e. in the case of a product purchase: the right to subsequent performance, the right to rectification of defects/replacement or (if the legal requirements for this are met) also the further claims for reduction or withdrawal as well as the claim for damages, including damages instead of performance and reimbursement of futile expenses.
6.2 To assert claims and/or rights arising from liability for defects, please contact tinydomo at the email address productsupport@tinydomo.com. Please include the order number in the subject line, which you will find in the order confirmation.
7. Limitation of liability
7.1 tinydomo excludes any liability for slightly negligent breach of duty, insofar as these do not concern essential contractual obligations, damages resulting from injury to life, body or health or guarantees or claims under the Product Liability Act. The same applies to breaches of duty by our legal representatives and vicarious agents.
7.2 Damage caused by your improper or non-contractual behavior shall not give rise to any claim against tinydomo. In particular, tinydomo shall not be liable for defects if the defect was caused by your improper handling of the product, such as mold growth due to insufficient or incorrect room ventilation.
8. Contact the tinydomo Consumer Direct Shop
You can contact the tinydomo Consumer Direct Shop via the email address support@tinydomo.com .
9. Retention of title
The product delivered to you remains the property of tinydomo until the purchase price has been paid in full.
10. Offsetting and right of retention
You may only offset against tinydomo with an undisputed or legally established counterclaim. You can only assert a right of retention against tinydomo due to a claim based on this contract.
11. Data protection
11.1 Data processing at tinydomo is carried out in accordance with applicable law and our data protection and cookie policy.
11.2 All personal data that tinydomo receives from you will only be collected, processed, used, etc. insofar as this is necessary for the establishment and execution of the contract concluded with you and/or further business relationships between you and tinydomo
12. Information on this website
12.1 Although we endeavor to ensure that the information on this Website is correct, we do not warrant its completeness or accuracy, nor do we undertake to ensure that the Website will remain available or that the material on the Website will be kept up to date.
12.2 The content on our website is for general information purposes only. It is not advice on which you should rely. You must seek professional or specialist advice before taking or refraining from taking any action on the basis of the content of our website.
12.3 To the fullest extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, but not limited to, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
13. We are not responsible for websites to which we link.
13.1 Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as our endorsement of linked websites or any information you receive from them.
13.2 We have no control over the content of such sites or sources.
14. Our trademark rights are protected
We own and use various trademarks and industrial property rights that are registered or licensed in favor of tinydomo. You are not authorized to use them without our written permission.
15. final provisions
15.1 tinydomo does not refund VAT (sales tax) for products that are exported by you to a country outside the European Union. If you export the product to a non-EU country after purchase, this will not result in a claim for VAT (sales tax) refund.
15.2 If you have a complaint regarding an online transaction with our tinydomo Consumer Direct Shop, you have the possibility to resolve your complaint via the European Online Dispute Resolution at the following link: http://ec.europa.eu/odr. However, we prefer to clarify your concerns in direct exchange with you and therefore do not participate in consumer arbitration proceedings.
15.3 German law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.
15.4 Should one or more provisions of these General Terms and Conditions be invalid, this shall not result in the invalidity of the entire contract.
Last update: 06-2025